Vision, Mission and Values 

OUR VISION 

We aim to be recognized and respected as a caring and responsive organization that puts  service and quality first. 

OUR MISSION 

Instant Care Solutions Limited aims to provide high quality care in a homely and friendly family atmosphere. 

OUR CARE VALUES 

Instant Care Solutions Limited’s philosophy of care: 

ICS aims to: 

• Offer skilled care to enable people who live here to achieve their optimum state of health and well-being. 

• Treat all people who live and work at Instant Care Solutions Limited and all people who visit with respect at all times. 

• Uphold the human and citizenship rights of all who live, work and visit here. 

• Support individual choice and personal decision-making as the right of all Service Users. 

• Respect and encourage the right of independence of all Service Users. 

• Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times. 

• Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner. 

• Recognise the individual need for personal fulfillment and offer individualized programmes of meaningful activity to satisfy that need of Service Users and staff. 

Instant Care Solutions Limited’s Business Values 

Maintain consistency of purpose 

We will formulate long term plans, and from them short terms plans. Resources will be allocated to long term plans. 

Adopt best practice 

We will recognise that commonly accepted levels of service satisfaction are no longer acceptable, and will commit itself to researching best practice and continous improvement to achieve that level of excellence. 

Institute quality assurance, not quality inspection 

We recognises that inspection is wasteful and resource hungry. Quality assurance, based on continous improvement principles, will, over time, lead to responsibility for quality service being shouldered by all employees. 

End lowest-tender contracts 

We recognise that lowest price does not also necessarily provide best value, and neither does  highest price. We will examine all supply relationships, and focus on those which, as part of  long term planning and relationships, provide lowest total cost, not merely initial cost. 

Constantly improve the system 

We will constantly improve the system for planning and service delivery, and promote innovation. Managers will focus on their role of continually working on the system. 

Institute training on the job 

Employees, including managers, will be encouraged to constantly update and improve their skills, by modern on-the-job methods. 

Institute leadership 

Managers will focus on quality, consistently communicate that focus, and be action-oriented. 

Drive out anxiety 

We will encourage effective two-way communication in order to drive anxiety out of the organisation, so that everybody can work effectively together. 

Break down barriers 

We will break down barriers between departments and staff areas, and encourage everyone to work in cross-dimensional teams. 

Eliminate arbitrary numerical targets 

We will eliminate standards that prescribe numerical quotas for the workforce and numerical goals for managers, and substitute aids and helpful leadership in order to achieve continual improvement of quality and productivity. 

Permit pride in workmanship 

We will remove any barriers which rob workers of the right to pride in their workmanship. This implies a focus on quality. 

Encourage education 

ICS needs good people, who are constantly improving, along with its ambitions. 

Top management’s commitment 

We will clearly define top management’s permanent commitment to ever-improving quality and productivity, and our obligation to implement all of these principles. Implementation implies a dedication to action.